Policies

SHIPPING POLICY: All puchases are sent by Florentine Australia using the Australia Post service. The calculation for shipping costs is based on weight per product and suburb destination in Australia.

DELIVERY INFORMATION: Florentine Australia undertakes to send the product ordered within 72 hours of the order date. If we are unable to meet this commitment we will either contact your by telephone or by return email to advise likely delivery time frame.

EXPORT RESTRICTIONS: Florentine Australia is not aware of any export restrictions in respect of any of the products for sale on this website to countries other than Australia. Florentine Australia ships to all other countries outside of Australia.

REFUND POLICY: Florentine Australia is happy to refund a purchase under the following conditions:

1). If the item/s purchased is faulty or defective, or

2). The item purchased is not suitable for the intended purpose, or

3). The item purchased does not match the sample or description provided.

Please feel free to contact us at the following email address:

sales@florentineaustralia.com.au>

PRIVACY POLICY:

Florentine Australia is dedicated to keeping your details private. Any information, we collect in relation to you, is kept strictly secured. We do not pass on/sell/swap any of your personal details with anyone. We use this information to identify your orders, provide you with our monthly newsletter (if applicable) and to personalise your shopping experience with us; that's all. Florentine Australia uses cookies to allow you to login to your account, maintain a shopping cart and to purchase items in your shopping cart. Cookies sent to your computer from Florentine Australia only last while you’re browsing our website. We do not store persistent cookies on your computer. Cookies also allow us to give you a more personalised shopping experience by displaying products that interest you throughout our product pages, thus providing you with a more friendly, interesting and enjoyable shopping experience. Whenever you use our web site, or any other web site, the computer on which the web pages are stored (the Web server) needs to know the network address of your computer so that it can send the requested web pages to your Internet browser. The unique network address of your computer is called its "IP address," and is sent automatically each time you access any Internet site. From a computer's IP address, it is possible to determine the general geographic location of that computer, but otherwise it is anonymous. We do not keep a record of the IP addresses from which users access our site except where you have specifically provided us with information about yourself, in which case we also record your IP address for security purposes. An example of this would be when proceeding to a checkout to finalise an order you may wish to make. After completing the form provided, your IP address will be stored along with a transaction number that allows us to track your order.

Security Policy

When purchasing from Florentine Australia your financial details (credit card details) are passed through a secure server using the latest 128-bit SSL (secure sockets layer) encryption technology.128-bit SSL encryption is approximated to take at least one trillion years to break, and is the industry standard. If you have any questions regarding our privacy policy, please contact our customer support centre sales@florentineaustralia.com.au.