SHIPPING POLICY: All puchases are sent by Florentine Australia using the Australia Post service. The calculation for shipping costs is based on weight per product and suburb destination in Australia.
DELIVERY INFORMATION: Florentine Australia undertakes to send the product ordered within 72 hours of the order date. If we are unable to meet this commitment we will either contact your by telephone or by return email to advise likely delivery time frame.
EXPORT RESTRICTIONS: Florentine Australia is not aware of any export restrictions in respect of any of the products for sale on this website to countries other than Australia. Florentine Australia ships to all other countries outside of Australia.
REFUND POLICY: Florentine Australia is happy to refund a purchase under the following conditions:
1). If the item/s purchased is faulty or defective, or
2). The item purchased is not suitable for the intended purpose, or
3). The item purchased does not match the sample or description provided.
Please feel free to contact us at the following email address: